Privacy Policy

• Account Information: Name, email address, password (encrypted)

• Profile Information: Language level, learning goals, preferences

• Payment Information: Billing address, payment method details (processed by our payment provider)

• Communication Data: Messages you send us, support requests, feedback

• Usage Data: Pages visited, exercises completed, time spent on activities

• Performance Data: Exercise scores, progress metrics, learning patterns

• Technical Data: IP address, browser type, device information, operating system

• Cookies and Tracking: As described in our Cookie Policy below

• Social Media Data: When using Facebook Login, we receive your public profile information and email address

• We do not collect sensitive personal data such as health information, political opinions, or religious beliefs

• We do not record audio for speaking exercises (when implemented)

• We do not track your activity outside our website

• Providing our educational services

• Managing your subscription and account

• Processing payments

• Improving our service quality and user experience

• Analyzing learning patterns to enhance content

• Preventing fraud and ensuring security

• Direct marketing (with opt-out option)

• Marketing communications (where required)

• Optional cookies and analytics

• Newsletter subscriptions

• Retaining financial records for tax purposes

• Responding to legal requests from authorities

• Creating and managing your user account

• Providing access to exercises and learning materials

• Tracking your learning progress and performance

• Customizing content based on your level and preferences

• Processing subscription payments

• Sending important service updates and notifications

• Responding to your support requests and feedback

• Sending marketing communications (with your consent)

• Notifying you of new features or course updates

• Analyzing user behavior to improve our platform

• Identifying popular content and learning patterns

• Developing new features and exercises

• Ensuring technical performance and security

• Preventing fraud and unauthorized access

• Complying with legal obligations

• Protecting our intellectual property rights

• Resolving disputes

• Payment Processors: Stripe or similar services for processing subscriptions

• Email Service Providers: For sending notifications and marketing emails

• Analytics Services: Google Analytics (anonymized data only)

• Cloud Storage Providers: AWS or similar for hosting and data storage

• Customer Support Tools: For managing support requests

• Sell your personal data to third parties

• Share your learning progress with employers or government agencies

• Use your data for purposes other than stated in this policy

• Transfer data outside the EU without appropriate safeguards

We may disclose your data if required by law, court order, or to protect our legal rights and safety.

• Account data: Retained while your account is active

• Learning progress: Retained while your account is active

• Payment records: 7 years (legal requirement)

• User-initiated deletion: 7-day confirmation period, then permanent deletion

• Inactive accounts: May be deleted after 3 years with prior notification

• Data retention during deletion process: Account remains accessible during 7-day confirmation period

• Social media disconnection: Automatic deletion when you remove our app from Facebook/social platforms

• Accounts inactive for more than 3 years may be deleted after email notification

• You can reactivate your account at any time before deletion

• Unsubscribe from marketing: Data removed within 30 days

• Consent withdrawal: Processing stops immediately

• Request a copy of all personal data we hold about you

• Receive information about how we process your data

• Correct inaccurate or incomplete personal data

• Update your profile information at any time

• Request deletion of your personal data ("right to be forgotten")

• Delete your account through account settings with email confirmation

• 7-day cancellation period before permanent deletion

• Immediate deletion available upon request for legal compliance

• Limit how we process your data in certain circumstances

• Temporarily suspend data processing

• Receive your data in a machine-readable format

• Transfer your data to another service provider

• Object to processing based on legitimate interests

• Opt out of direct marketing at any time

• Withdraw consent for any consent-based processing

• Does not affect the lawfulness of previous processing

Contact us at kirill@inburgering.org or use your account settings for account deletion (includes 7-day confirmation period). For Facebook Login users: You can also request data deletion by removing our app from your Facebook account settings. We will automatically process the deletion and provide you with a confirmation number and status URL. We will respond to other requests within 1 month of receiving them.

Most of our data processing occurs within the European Union.

If we transfer data outside the EU, we ensure adequate protection through:

• Adequacy decisions by the European Commission

• Standard Contractual Clauses (SCCs)

• Certification schemes or codes of conduct

Our third-party service providers (like payment processors) may be located outside the EU but provide adequate data protection guarantees.

• Encryption of data in transit and at rest

• Secure HTTPS connections for all communications

• Regular security updates and patches

• Access controls and authentication systems

• Staff training on data protection

• Regular security audits and assessments

• Incident response procedures

• Data breach notification protocols

In case of a data breach that poses a risk to your rights and freedoms, we will:

• Notify the Dutch Data Protection Authority within 72 hours

• Inform affected users without undue delay

• Provide information about the breach and remedial actions

• Authentication and session management

• Security and fraud prevention

• Basic functionality and user preferences

• Google Analytics (anonymized IP addresses)

• Performance monitoring and error tracking

• User behavior analysis for service improvement

• Retargeting and advertising (with consent)

• Social media integration

• Conversion tracking

You can control cookies through:

• Your browser settings

• Our cookie consent banner

• Opt-out tools provided by analytics services

• Users under 16 require parental consent

• Users under 13 are not permitted to create accounts

• We do not knowingly collect data from children under 13

Parents can:

• Request access to their child's data

• Request deletion of their child's account

• Withdraw consent for data processing

• We may update this policy to reflect legal changes or service improvements

• Significant changes will be notified via email and website notices

• Continued use after changes indicates acceptance

• Each update includes a "last updated" date

• Previous versions available upon request

• We offer login through Facebook to simplify account creation

• We collect only basic profile information and email address from Facebook

• Your Facebook data is handled according to both our Privacy Policy and Facebook's Data Policy

• Automatic deletion: When you remove our app from Facebook settings, we automatically delete your data

• Confirmation process: You receive a unique confirmation code and status URL to track deletion

• Response time: Social media deletion requests are processed immediately

• Scope: This deletes all data associated with your social media account, including learning progress

• We implement Facebook's required data deletion callback system

• When you disconnect our app, Facebook notifies us automatically

• We process these requests within 24 hours of receiving them

• You can check deletion status using the provided confirmation code

Email: kirill@inburgering.org

Address: kirilof, Vaartweg 17-4, 1211 JC Hilversum, Netherlands

For data protection matters, contact us at: kirill@inburgering.org

We aim to respond to all privacy-related inquiries within 1 month.