Terms and Conditions

Last updated: October 18, 2026

1. Company Information

kirilof (eenmanszaak)

Vaartweg 17-4

1211 JD Hilversum

Netherlands

KvK (Chamber of Commerce) number: 97139912

VAT number: NL005249980B20

Email: info@inburgering.org

Website: Inburgering.org

2. Acceptance of Terms

By accessing and using Inburgering.org (the "Service"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Service.

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms. We will notify registered users of material changes via email.

3. Service Description

The Service provides online educational content and exercises to help users prepare for the Dutch inburgering (civic integration) and Staatsexamen NT2 examinations. Features include:

Reading comprehension exercises
Writing practice with AI-powered feedback
Listening comprehension exercises
Speaking practice with AI-powered feedback
Knowledge of Dutch Society (KNS) preparation
Progress tracking and performance analytics
Practice exam simulations
In-app support from a human teacher for questions about supported courses

Important: We write our exercises from research into the official exams: the DUO inburgering exams and the Staatsexamen NT2. We are not affiliated with DUO or the Staatsexamen NT2. Course materials on the Service are generated with the assistance of artificial intelligence. Answers provided through the in-app teacher-support feature are reviewed and submitted by a human teacher. While we strive for accuracy, we do not guarantee that course materials or teacher answers are error-free or fully representative of the official exams. The Service is an educational preparation service and does not guarantee exam success.

3.1 Human teacher Q&A

Registered users may submit questions about lessons and exercises from supported Dutch-language course pages through the in-app "Ask a teacher" feature. A human teacher reviews and answers these questions in the Service.

We aim to answer most questions within two working days. Working days are Monday through Friday, excluding Dutch public holidays. This is an indicative service target, not a guaranteed response time. Responses may take longer during periods of high demand, teacher unavailability, or when a question requires additional review.

Teacher support is asynchronous and intended for educational questions about course content and exam preparation. It does not include live or scheduled lessons, individual tutoring, official exam assessment, emergency assistance, or legal, immigration, medical, financial, or other professional advice. We may decline questions outside this scope or questions that violate section 8.

4. User Accounts

You can create an account with Google, Facebook or Apple, or with your email address and a password. By creating an account, you agree to:

Provide accurate information when you create your account
Not share your account access with others
Be responsible for all activity under your account
Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Subscriptions and Payments

5.1 What You Can Buy

Everything we sell is a subscription. You can subscribe to one course or to a bundle of courses. Our courses are Reading, Listening, Writing, Speaking, KNM+KNS (Knowledge of Dutch Society), ONA (Orientation on the Dutch Labour Market) and Vocabulary.

Bundles differ in which courses they include. Our website shows the courses in each bundle and the current prices at the time of purchase. A subscription gives you access to the courses it includes for as long as the subscription runs.

5.2 Plan Lengths and Monthly Payments

On our website, you pay for every plan monthly. Each course and each bundle comes in three plan lengths. The plan length sets your monthly rate and your minimum term (your Account page calls it your commitment period):

Monthly plan: the monthly-plan price and no minimum term.
6-month plan: a lower monthly rate than the monthly plan and a minimum term of 6 months.
12-month plan: a lower monthly rate than the 6-month plan and a minimum term of 12 months.

You make the first payment when you subscribe. Each payment covers one month. Each new month starts on the day the previous one ends. When a paid month ends, we take the next monthly payment automatically.

On a 6-month or 12-month plan, the minimum term starts on the day of your first payment. Sections 5.4 and 5.8 set a different start for a switch and for a gift. Your Account page shows your progress through the minimum term and the date it ends.

When the minimum term ends, your plan continues month by month. It does not start a new minimum term. You keep paying the same monthly rate. You can cancel at any time, as described in section 5.3.

5.3 Cancelling

You can cancel at any time on your Account page. We confirm your cancellation by email. What happens next depends on your plan:

Monthly plan: we take no further payments. You keep access until the end of the month you have already paid.
6-month or 12-month plan during the minimum term: we keep taking your monthly payments until the minimum term ends, and you keep access until that day. Your cancellation takes effect on that day. After it, we take no further payments.
6-month or 12-month plan after the minimum term: we take no further payments. You keep access until the end of the month you have already paid.

Cancelling does not affect your right to withdraw within 14 days of subscribing (section 6).

While you still have access, you can undo the cancellation on your Account page. You cannot undo it after you have paid an Early Termination Settlement (section 13).

To end a 6-month or 12-month plan before its minimum term ends, you can ask for an Early Termination Settlement, as described in section 13.

5.4 Switching to a Longer Plan or to a Bundle

You can switch your plan length on your Account page while your subscription gives you access. You can switch only to a longer plan length: from monthly to 6 or 12 months, or from 6 to 12 months. You cannot switch after you have paid an Early Termination Settlement (section 13).

A switch keeps the month you have already paid. We charge nothing extra and refund nothing. Your new monthly rate starts on your next payment date. The new rate is the website price for the new plan length on the day you switch, minus any referral discount you have earned. It replaces your old rate, including any discount you had on it.

A switch sets your minimum term as follows:

From monthly to 6 or 12 months: the minimum term starts at the beginning of the month you have already paid. That month counts as the first month of the term.
From 6 to 12 months: the minimum term ends 12 months after your 6-month minimum term started.

If you had cancelled the subscription, the switch undoes the cancellation.

You can also upgrade your course subscriptions to a bundle. We deduct the unused part of the month you have paid for those courses from your first bundle payment. Your course subscriptions then end.

If one of those course subscriptions has a minimum term that ends later than the bundle's minimum term, the bundle's minimum term ends on that later date. This also applies when the bundle is a monthly plan: the bundle then takes over the course's minimum term. Until that date, cancelling the bundle works as for a 6-month or 12-month plan during its minimum term (section 5.3).

If you add a course to your account, it becomes a separate subscription with its own plan length.

5.5 Prices

Your monthly rate is fixed when you buy your subscription. We charge that same rate every month, during and after the minimum term, for as long as the subscription runs.

When we change the prices on our website, the new prices apply only to new subscriptions. Your monthly rate changes only when you switch to a longer plan (section 5.4) or accept a discount we offer you.

A referral discount you earn applies to subscriptions you buy or switch to after you earn it. It does not change the rate of a subscription that is already running.

5.6 Failed Payments

If a monthly payment fails, you keep access and we try the payment again 7 days later. If that payment also fails, we suspend your access. We also suspend your access at once when your bank or card issuer reverses a payment (a chargeback), or when your bank refuses a direct debit for a reason a retry cannot fix, for example a closed account.

You can pay the missed amount on your Account page within 30 days of the suspension. Your access returns when that payment succeeds. If you do not pay within 30 days, the subscription ends. A charged-back amount stays due until you pay it, even after the subscription ends.

5.7 Payment Processing

We process payments on our website through Mollie, a licensed payment service provider based in the Netherlands. We do not store your payment card details. By making a payment, you also agree to Mollie's terms of service.

Your first payment allows Mollie to take your later monthly payments automatically. If you paid by card, Apple Pay or Google Pay, Mollie charges the card behind that payment. If you paid with iDEAL or another bank payment, Mollie collects the payment from your bank account by SEPA Direct Debit (the EU system for automatic bank collections). For SEPA Direct Debit, this section is our advance notice: we collect your monthly rate on each monthly payment date described in section 5.2.

You can change your payment method on your Account page. To check the new method, we may charge €0.01.

5.8 Gifts

You can buy a subscription on our website as a gift for another person. You choose the course or bundle and the plan length. You pay the first month at checkout, at the website price. The recipient accepts the gift through a link that works once. The subscription starts on the day they accept it. The paid first month and any minimum term count from that day.

After the first month, we charge you, the buyer, every month under the rules of section 5. You and the recipient can both cancel the subscription. The recipient can undo a cancellation on their Account page. Only you can change its payment method. A gift subscription keeps its plan length and courses.

If you delete your account, we take no further payments for the gift. The recipient keeps access until the end of the month you have already paid, even during a minimum term.

5.9 Purchases Through Apple

If you subscribe in our iOS app, you buy through Apple's App Store. Apple charges you, renews the subscription and handles refunds, under Apple's terms. Apple charges the price of each subscription period, for example once a year for a yearly plan. The courses, plan lengths and prices in the app can differ from those on our website.

Sections 5.2 to 5.8 and section 13 cover purchases on our website only. A subscription bought through Apple has no minimum term.

To cancel, turn off automatic renewal in your Apple account settings. You keep access until the end of the period Apple has already charged. Only Apple can stop or refund Apple's charges. If Apple refunds a payment, your access to that subscription ends when Apple informs us of the refund.

6. Right of Withdrawal (Cooling-Off Period)

In accordance with EU consumer protection law, you have the right to withdraw from a purchase within 14 days after the contract is concluded, without giving any reason.

For an automatically renewing subscription, the 14-day cooling-off period starts when you initially subscribe. It does not restart when the subscription renews or when a recurring payment is charged.

If you bought your subscription on our website, contact us at info@inburgering.org with your withdrawal request. We refund the full amount you paid, even if you have already used the Service. We send the refund within 14 days of receiving your request, using the same payment method you used for the original purchase.

If you bought your subscription in our iOS app, Apple handles the refund. Ask Apple for it under Apple's terms.

7. AI-Generated Content and AI Processing

You acknowledge and agree that:

Course materials on the Service are generated using artificial intelligence, including exercise text, explanations and example texts, images and illustrations, audio, and any other course media we add; answers provided through the in-app teacher-support feature are reviewed and submitted by a human teacher
All spoken audio — listening exercises, practice exams, and podcast episodes — uses synthetic AI voices and is not a recording of a real speaker
AI-generated content may contain inaccuracies or errors, and should not be relied upon as the sole source of exam preparation
When you submit writing or speaking exercises, your input is sent to third-party AI services to generate personalized feedback
We do not use your exercise submissions to train AI models
AI feedback is provided for educational purposes and may not reflect official exam grading criteria exactly

8. Acceptable Use

You agree not to:

Copy, redistribute, or resell any content from the Service
Use automated tools (bots, scrapers) to access the Service
Attempt to gain unauthorized access to the Service or its systems
Share your account credentials or allow others to use your account
Use the Service for any unlawful purpose
Interfere with the proper functioning of the Service

9. Intellectual Property

All content, design, code, and other materials on the Service are the property of kirilof or its licensors and are protected by copyright and other intellectual property laws.

Your subscription grants you a personal, non-transferable, non-exclusive license to access and use the Service content for your own educational purposes only. This license does not include the right to reproduce, distribute, or create derivative works from the content.

10. Service Availability

We aim to keep the Service available at all times but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any part of the Service. If we discontinue the Service entirely, active subscribers will receive a pro-rata refund for any unused subscription period.

11. Limitation of Liability

To the maximum extent permitted by Dutch law:

The Service is provided "as is" without warranties of any kind, whether express or implied
We do not guarantee that using the Service will result in passing any exam
We are not liable for any indirect, incidental, or consequential damages arising from your use of the Service
Our total liability to you for any claim arising from the Service shall not exceed the amount you have paid to us in the 12 months preceding the claim

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Dutch law, including liability for willful misconduct or gross negligence.

12. Termination

You may terminate your account at any time by contacting us at info@inburgering.org or through your account settings.

When you end your account, we cancel your subscriptions as described in section 5.3. You keep access until each subscription ends. A subscription with a minimum term keeps charging until that term ends. A gift you pay for someone else ends as described in section 5.8.

We may terminate or suspend your account immediately if you violate these Terms. In such cases, no refund will be provided, and your right to access the Service ceases immediately.

We may retain your data as described in our Privacy Policy.

13. Early Termination Settlement

A 6-month plan has a minimum term of 6 months. A 12-month plan has a minimum term of 12 months. A monthly plan has no minimum term, unless it took one over when you upgraded to a bundle (section 5.4). If you cancel during the minimum term, you still owe the monthly payments until the minimum term ends, as described in section 5.3. This does not affect your right to withdraw within 14 days of subscribing (section 6).

On request, we can offer you a one-time payment that ends your minimum term early. We call it an Early Termination Settlement. We offer it as a goodwill gesture, at our discretion.

After you pay the settlement, we take no further monthly payments, and we confirm this by email. You keep access until the end of the month you have already paid. Then your subscription ends.

The settlement is the lower of two amounts:

(a) the discount you have received so far: the monthly-plan price minus your monthly rate, multiplied by the number of monthly payments you have made
(b) the monthly payments still left in your minimum term, at your monthly rate

Because of amount (b), you never pay more than you would pay by staying until the minimum term ends. The monthly-plan price is the price of the monthly plan for the same course or bundle, from the same price list as your monthly rate. If your monthly rate includes a discount, we reduce the monthly-plan price by the same percentage.

For example, you pay €9.99 a month for the Complete Bundle on a 12-month plan, and the monthly plan costs €19.99. After 3 payments, amount (a) is 3 × (€19.99 − €9.99) = €30.00. Amount (b) is 9 × €9.99 = €89.91. Your settlement is the lower amount: €30.00.

We can offer a settlement only when all of these are true:

you bought the subscription on our website, not through Apple
your minimum term is still running, with at least one monthly payment left in it
all your payments are up to date
you have not already paid a settlement for this subscription
no other settlement offer for this subscription is open

We check your payment history by hand before we decide on an offer in two cases. The first is when your subscription replaced an earlier one, for example after you switched to a longer plan, upgraded to a bundle or accepted a discount. The second is when we refunded a payment, or your bank or card issuer reversed one (a chargeback).

To request a settlement quote, email info@inburgering.org. If we offer a settlement, we reply with the amount and a payment link.

14. Governing Law and Disputes

These Terms are governed by the laws of the Netherlands. Any disputes shall be submitted to the competent court in Amsterdam, the Netherlands.

If you have a complaint, follow our Complaints Procedure at https://inburgering.org/complaints. It explains how to complain, when we answer, and what you can do if you disagree with our answer.

15. Contact

For questions about these Terms, please contact us at:

Email: info@inburgering.org