Inloggen (log in): Mijn Inburgering (My Integration) problems

This page covers login problems with Mijn Inburgering. For applying for DigiD the first time, activating it and choosing a login method, see Get and use DigiD.

DUO offers two login choices: the DigiD app or a text-message check. Use this order to find where login fails:

1. Test your account using Mijn DigiD on DigiD’s official website.
2. If that works, open DUO’s official Mijn Inburgering page.
3. Select the login button.
4. Choose the app or text-message check.
5. Complete the check.

If Mijn DigiD also fails, use the recovery option for your error below. If Mijn DigiD works but Mijn Inburgering fails, contact DUO (External site, opens in a new tab). Follow any notice on DUO’s official login page. For the tasks available after login, see Mijn Inburgering.

Use the row that matches your problem. Account recovery comes first, followed by app and phone checks, then Mijn Inburgering. These checks follow DigiD’s instructions.

DigiD distinguishes capital and lower-case letters in usernames and passwords. Check these before resetting your details. The DigiD recovery instructions (External site, opens in a new tab) cover each of these cases:

• Forgotten password, activated account: recover it with an activated app, email plus a text message, or a letter. Email recovery needs both your email address and phone number registered with DigiD.
• Account not activated: apply for a new DigiD if you have forgotten your password. If you know your password, activate the account with the code in your letter.
• Forgotten username, activated app available: log in to Mijn DigiD with the app and look up your username.
• Forgotten username, no activated app: request it with your BSN and DigiD password if your phone number and email address are both registered with DigiD.
• Forgotten username and password, no activated app: apply for a new DigiD. The DigiD helpdesk cannot give you your username.
• Blocked account: wait until the time shown on the login screen, then try again.
• Expired account: DigiD expires after 3 years without use. Apply for a new DigiD.

When you choose a new password, follow DigiD’s published password rules.

If the DigiD login screen does not appear, update your browser or try another browser on another device.

The DigiD app instructions (External site, opens in a new tab) give fixes for these phone and browser problems. Try the fix that matches your error:

• Outdated software: update the DigiD app, your phone’s operating system and your browser.
• Incorrect clock: set your phone’s date and time to automatic.
• Timeout: switch between Wi-Fi and mobile data.
• QR code (square barcode) will not scan: try another browser, enlarge the browser view to at least 200% and keep the camera clear.
• Android app will not open: enable app.digid.nl under DigiD’s supported web addresses in your phone’s default-link settings.

ID-check (identity-document check) needs a Dutch passport, identity card or driving licence and a phone with NFC (contactless chip scanning). Foreign identity documents and residence documents cannot be used. A Dutch passport or identity card without your BSN also cannot be used. If ID-check fails while you activate the app, use the text-message option if it is available for your account.

If a text-message code does not arrive, check the last three digits of the phone number shown on screen. DigiD’s text-message troubleshooting (External site, opens in a new tab) also explains how to request a spoken code by phone.

If your app fails, you can try a text-message check if it is already active on your account.

If Altijd inloggen in 2 stappen (Always log in in 2 steps) is enabled, change your number using the DigiD app route (External site, opens in a new tab).

For the old-number route, you need your password and access to text messages on your old number. Follow DigiD’s phone-number change instructions (External site, opens in a new tab) below only if the two-step setting is disabled and you can still receive messages on your old number:

1. Log in to Mijn DigiD.
2. Under Username and password, select More details.
3. Select Change telephone number.
4. Follow the old-number route.
5. Confirm your password.
6. Confirm the code sent to your old number.
7. Enter your new number.
8. Confirm the code sent to your new number.

If your old number is unavailable, use the activated-app route if your app still works. You also need access to your new number. The app is required if your old number is unavailable and you live abroad or in the Caribbean Netherlands. If you cannot use these routes, contact DigiD for help.

If you live abroad, check DigiD’s guidance for people abroad (External site, opens in a new tab) before applying again or arranging activation at a service desk or by video call.

DUO provides paper forms for A2 language exams, KNM, ONA and eligible loan applications.

The A2 date-change deadline still applies when you cannot log in. Deal with exam and payment deadlines while you restore DigiD access. Check the deadline in your DUO letter. If you need to act before login works again, use the official route for your task. A paper form does not guarantee an earlier exam.

Posting a portfolio (assignment folder) for ONA means completing it with an eindgesprek (final interview). If you want to use the 64-hour ONA course, restore login access and submit the portfolio through Mijn Inburgering. For the documents to include, see ONA portfolio and result cards.

Choose the row for your task. The table gives the form, the documents to include and DUO’s instructions.

DUO says you receive a response to your loan application within 8 weeks. Check eligibility in the DUO integration loan guide.

In October 2026, DUO says you may wait more than 6 weeks before you can take an exam. With a paper registration, you receive the exam details by letter within 3 weeks after paying. Follow the payment and postal instructions on your form.

For an A2 exam, you can change the date or location in Mijn Inburgering until 1 week before the exam. Cancelling by that point gives a refund. Without portal access, send DUO a letter requesting a new date. DUO needs to receive it at least 1 week before the exam. The address is DUO Servicecentrum Inburgering, Postbus 764, 9700 AT Groningen.

For example, if your A2 exam is on 20 October 2026, DUO needs your written request for a new date by 13 October. If that date is close, contact DUO about your options before posting. For cancellation without portal access, ask DUO how to submit the request.

DigiD says to keep your password and app PIN (personal code) private. A school, family member, social worker or volunteer can help you understand the instructions while you control your own login. Follow DigiD’s safe-login advice (External site, opens in a new tab):

• Keep login details and codes out of screenshots you send for help, including QR screens and recovery letters.
• Use DigiD Machtigen (authorising someone else) for tasks that support it, rather than sharing your login.
• Keep control of your account: someone with your login details can view personal data or change details in your name.

As soon as you suspect misuse, follow DigiD’s fraud or abuse instructions (External site, opens in a new tab). Take these steps:

1. Change your password in Mijn DigiD if you can still log in. Otherwise, call the DigiD helpdesk.
2. Check your usage history for logins you do not recognise.
3. Contact the DigiD helpdesk about any suspicious login.
4. Contact the organisation concerned about the same login.

Once you can log in, check your exam registrations, letters, results and loan information in Mijn Inburgering.

Keep your phone number and email current with DigiD. Check your address, email and phone number in Mijn Inburgering. For a standard DigiD application in the Netherlands, the activation letter goes to the address registered with your gemeente (municipality). For applications from abroad or the Caribbean Netherlands, follow DigiD’s abroad activation guidance (External site, opens in a new tab).

If the exam list looks wrong, compare it with your DUO letter and, if you have one, your persoonlijk plan inburgering en participatie (PIP, personal integration and participation plan). Ask DUO or your gemeente to explain any difference before you book.

You can also receive results while login is blocked. DUO sends A2 and knowledge-exam results by letter within 8 weeks. Check your post and address details. See Exam results timeline for the result route that fits your exam.

If Mijn DigiD fails, follow the recovery instructions for your error. If Mijn DigiD works but Mijn Inburgering fails, contact DUO. If an exam or loan task cannot wait, use the form for that task and check its processing time. For an A2 date change by post, count back 1 week from the exam: DUO needs your request by then. For ONA, choose your completion route before posting the portfolio.

• Mijn Inburgering: what you can arrange once login works.
• Integration exam registration: the booking route for your exam.
• Get and use DigiD: first-time setup, activation and login methods.