DigiD Login Problems in Mijn Inburgering: Fixes and Forms

If Mijn Inburgering will not let you in, first check whether the problem is DigiD or the Dutch education service (DUO). DUO says you need DigiD with SMS verification or the DigiD app to log in. Use DigiD to solve password, username, activation, old phone number, app timeout, or identity-check problems. If you still need to register for A2, Kennis van de Nederlandse Maatschappij (KNM, knowledge of Dutch society), or Oriëntatie op de Nederlandse Arbeidsmarkt (ONA, orientation on the Dutch labour market), or apply for a loan, DUO provides paper forms.

• Mijn Inburgering uses DigiD with SMS verification or the DigiD app.
• A forgotten password can be recovered through DigiD if your account is activated.
• DigiD's helpdesk cannot give you a forgotten username.
• If you can log in to Mijn DigiD but not to Mijn Inburgering, the issue may be with DUO or that specific portal session.
• For A2, KNM and ONA registration, DUO provides paper forms when you cannot log in.
• For a DUO integration loan, DUO also provides a form if Mijn Inburgering login does not work.
• Never give your DigiD password, app PIN or login details to someone helping you. Use DigiD Authorisation where possible.

Use this quick check before you start changing passwords or applying for a new DigiD. It helps you keep the technical problem separate from the inburgering task.

Use DigiD's recovery instructions first. DigiD treats usernames as case-sensitive and enforces its published password rules. Login can fail if you enter the details incorrectly or if the account is not activated, temporarily blocked, or expired after long inactivity. If the account is not activated and you forgot the password, DigiD may require a new application.

• Check capital letters in your username and password before resetting anything.
• If the account is activated, use DigiD recovery: the app, email plus SMS, or a recovery letter depending on what is linked to your account.
• If you forgot the username, use the activated DigiD app to log in to Mijn DigiD and view it there.
• If you do not have the app and cannot find the username, DigiD says you must apply for a new DigiD.
• If the login screen says your DigiD is blocked, wait for the time shown and then try again.

The DigiD app depends on your phone, browser, and account settings. DigiD lists fixes to try before you start a new application.

• Update the DigiD app, your phone operating system and your browser.
• Set your phone date and time to automatic.
• Switch between Wi-Fi and mobile data if the app times out.
• If QR scanning fails, try a different browser, clear the camera view and enlarge the browser window.
• For Android app-opening problems, check the DigiD app default link settings for app.digid.nl.
• For ID check, use a suitable Dutch identity document and an NFC-capable phone; foreign identity and residence documents do not work for DigiD ID check.
• If you live abroad, check DigiD abroad guidance before applying again or booking a service-desk/video-call route.

Exam and payment deadlines continue while DigiD is unavailable. DUO has fallback routes for several integration tasks. Use the route for your specific task.

• A2, KNM or ONA registration: DUO says to use the relevant registration form if you cannot log in to Mijn Inburgering.
• Changing or cancelling an A2 exam: act early. DUO says online changes and written requests have time limits.
• Loan application: if you cannot log in, use the DUO loan application form; DUO says you receive a decision within 8 weeks.
• Results: A2 and knowledge-exam results are also sent by letter, so check postal mail and your address details.
• Wrong exam list in the portal: compare Mijn Inburgering with your DUO letter, PIP or municipality information before booking.

Your DigiD login is personal. A language school, family member, social worker, or volunteer may help you understand the steps, but they should not take your password or app PIN.

• Never send screenshots that show codes, QR screens, recovery letters or passwords.
• Use DigiD Authorisation for supported government tasks instead of giving someone your login details.
• If someone logs in for you with your DigiD, you may not know what they changed or accepted.
• If you suspect misuse, contact DigiD and change your login methods quickly.

• Try Mijn DigiD first. If that fails, solve DigiD before returning to DUO.
• If Mijn DigiD works, retry Mijn Inburgering in a fresh browser and check whether DUO has maintenance notices.
• If a deadline is close, download the DUO form for the exact task instead of waiting for the portal.
• Recovery codes and DUO letters use your contact details, so keep your phone number, email, and address current.
• After access is restored, check exam registrations, letters, results and loan messages in Mijn Inburgering.

• Mijn Inburgering guide: what you can arrange after you can log in.
• Inburgering exam registration guide: which route to use for A1, A2, KNM, ONA and NT2.
• Exam results timeline: where results appear and when to expect letters.
• DUO loan guide: what to do when loan tasks are blocked by login problems.